The UK’s car production industry continues to enjoy impressive growth with recent output figures showing a year on year increase of over 3% and a single monthly rise of 15% in September, spare a thought for the supply chain.
Behind the big brands and robotic production lines is a complex universe of component suppliers, and behind them materials and parts suppliers and down in tier 3 or 4 are countless service and support organisations that play a crucial role in the supply and quality assurance pipeline that leads all the way to that shiny new car as its rolls onto the forecourt.
Based in the heart of the UK’s automotive and components industry, Midland Deburr and Finishing are in the business of surface finishing, providing a range of surface treatment processes at the Dudley service centre. Essentially they offer deburring, degreasing and coating services as a subcontractor to the metal components manufacturing sector and whilst that is largely automotive related they also have customers across all manufacturing. Their sister company usefully located on the same site offers a casting porosity impregnation service which complements and adds extra capabilities to the surface improvement focus of the business.
Inevitably with such a specialised business operating in a fast moving business environment and with highly demanding and expanding customers, the pressure to perform can be immense. It’s expected that consignment parts will be received, processed and returned within a 1-2 day turnaround. That in itself is a big logistical challenge, especially as consignments can be mixed or often presented as a new problem.
Managing Director Chris Arrowsmith describes their role as ‘taking away customers’ problems’. “We respond to problems, take them away and resolve them. That is how we satisfy our customers” is how he neatly defines it. Essentially it’s about quality. Providing finishing technologies that add value by improving surface quality to a given engineering requirement or standard.
In such a pressure cooker environment, Chris also knows that he cannot afford to be let down by his suppliers and as logistics is such a key part of his operation, that means having a forklift truck supplier as a trusted business partner.
Midland Deburr have known local TCM forklift dealer, Amvar Handling Solutions for a few years and have built a solid relationship based on strong trust and confidence that they will be there when they are needed.
“We are highly dependent on our forklifts and cannot afford to lose them through faults or failures. Happily Amvar is a local company, we know them and they know us, so they respond immediately to any problems we have”, explained Chris.
So when the decision to replace an aging truck was made, there was little hesitation about choosing the local TCM dealer – Amvar. Although alternative suppliers were considered, Chris felt that the combination of a local, trusted dealer with experienced service and a major proven forklift product was the best option.
Thanks to their common components platform, TCM offer a 90% of faults fixed on first service call. This means that businesses like Midland Deburr, which are highly dependent on a small fleet of intensely operated forklift trucks get another layer of reassurance and reliability.
The new TCM gas CB truck has also proven to be a cost saver to the business. The old truck was starting to become just too uneconomical and it made sense to acquire a new truck with a maintenance package included in a lease deal.
“We appreciated the advice and the level of service we received. We are not pushed to some anonymous call centre and wait our turn in a queue; we speak to the team at AMVAR and get a rapid response. In our demanding and interdependent world that is worth a lot”, observed Chris.
- November 16th, 2015
- Posted in News
Amvar Handling Solutions Ltd has moved to a modern facility after 7 years at their old premises in Lye. The company has also secured a major deal with TCM Forklift.
The move to the 7000 sq. feet building will allow Amvar to operate more efficiently, with an improved workshop and office layout to optimise growth. By remaining local the company has been able to retain its strong links with customers and suppliers.
As part of the strategic plan around the move, Amvar has also been appointed authorised dealer for TCM forklifts in the West Midlands. Amvar is the only TCM authorised dealer in the region and offers the full range of gas, diesel and electric forklift trucks and warehouse handling equipment including powered pallet trucks and reach trucks.
TCM are a Japanese company, renowned leaders in the logistics industry and actually designed and manufactured Japan’s first forklift truck. They are part of Unicarriers Group, following a merger between Nissan Forklift, TCM and Atlet in 2011.
Amvar Handling Solutions, founded in 1998, have vast experience in the materials handling equipment industry in providing solutions to handling, lifting, warehouse, and workplace and storage problems. Amvar has set its sights on doubling its turnover in the next three to four years and is looking to recruit new people during this exciting period for the company.
Malcolm Mitchell, Managing Director of Amvar believes the move will help the business meet its aspirations. He said “The move to new premises, coupled with our appointment as authorised dealers for the prestigious TCM product has meant we can provide a much broader range of materials handling equipment across all applications and provide our customers with even greater levels of service support”
- October 26th, 2015
- Posted in News
At Amvar we know that it is important to minimise downtime when a breakdown occurs, as an out of action truck can seriously affect the running of a business. We always aim to attend a breakdown as soon as possible so it’s great to have these efforts recognised. Jason, Director at Telford Transport, took time to tell us – “As I am sure you are aware, our flexi truck failed last week. Your service department provided an excellent service. We spoke to your operations manager to report the failure and less than 2 hours later an engineer was on site. He quickly identified the problem and although it turned out to be an unexpected fault a plan was quickly in place to source and collect the correct parts. As this all took place late in the afternoon I wasn’t expecting a quick resolution but bright and early the following morning the engineer was once again on our door step with the solution. This was quickly fitted and tested. As a result of your excellent service we suffered a minimum of downtime which didn’t impact on our tight schedules and deadlines. We don’t hesitate to recommend Amvar to our customers and suppliers. It makes a refreshing change to do business with a company who understands the value and meaning of great service.” It’s the quality and commitment of our front-line, customer facing staff that determines our reputation out there, so it’s a pleasure for Amvar to be appreciated in this way.
- August 24th, 2015
- Posted in News